Refund and Returns Policy

Due to the personal and hygienic nature of our products, all sales are final. We are unable to accept returns or offer refunds on any items once they have been shipped.

However, we are committed to ensuring your satisfaction. If you receive a damaged or incorrect item, please contact us within 7 days of receipt at help@soapmakershomestead.com with your order number and a description of the issue. We will promptly address your concerns and, if necessary, provide a replacement at no additional cost.

By placing an order with us, you agree to this Refund and Returns Policy.

All Sales Final: Due to the personal nature of our products, returns and refunds are not accepted.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 7 days of receipt at help@soapmakershomestead.com with your order number and a description of the issue.
Customer Agreement: By purchasing from us, you agree to the terms outlined in the policy.

Overview

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Products with obvious signs of use.
Products where the wrap has been opened.
Any item not in its original condition, is damaged for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@soapmakershomestead.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@soapmakershomestead.com and send your item to: PO Box 205, Free Union, VA 22940.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a credit will be issued to you via email.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: PO Box 205, Free Union, VA 22940.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.